Our Policy

Health or behavioral Problems

Please let us know if your pet has a  health or behavioral problem, at the time of booking the appointment or dropping off the pet.

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Use of Muzzles

Muzzling does not harm your pet and protects both the pet and the groomer. In some cases, muzzling may even calm a stressed pet, allowing the grooming process to continue. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort.

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Cancellations/No call No Show

Because we book on an hourly basis and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer; we ask that any salon cancellations are made at least 24 business hours in advance. Otherwise a $25 charge will be put on your account.

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Payment

Payment is due at time of pick-up. We accept Debit, Credit (MasterCard, Visa, American Express), cheque,  and cash.

 

Satisfaction

Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, We will be happy to make any adjustments when you pick-up your pet from his/her appointment. Once, however, you take your pet home from the appointment, any return visits will be treated as a new appointment and client may be charged a grooming fee to be determined by the extensity of the adjustment.